I know why he asking, because they are multiple revision of the Dazzle. Some have a glowing star, some have dull black surface, some have a green front LED. Maybe there is coherence between the issue and Dazzle revision. Mine is black, glossy, silver star and green front LED when it is connected with the PC.Īt the moment, I expect reply with "please reinstall driver, use latest version, try other system" and so on, but I hope it gets escalated to the right department. Thank you for contacting Corel Technical Support. Once the WinAudit.exe file was successfully downloaded, please follow these steps: In order to properly assess the circumstances at hand, I require a copy of your MSINFO32 report and a WinAudit report from your Windows OS. Wait for a few minutes for the audit program to completely scan your system. NOTE: You'll know it's done when the Audit button at the upper left portion turned from red to grey.Ĭlick on File > Save and proceed to save the. To generate the MSINFO32 report, please do the following: Please send the resulting file to us by attaching it on your reply. The Windows key is located between the Ctrl and Alt keys. While viewing the System Summary node go to File then Save (Please do not use Export). Save your MSINFO32 report as msinfo32.nfo on your desktop for easy access (you may delete the file once you have attached it to support case and submitted the case). Send the file as an attachment on your reply. I appreciate your patience and understanding.
So even if his now aware that the device and driver is properly installed, everything is up to date (also GPU driver) and that Pinnacle Studio is NOT installed on my system, he advised me to clean my system for old Pinnacle software, check if GPU is up to date and fresh install the software. With every reply I write in big letters, that the issue is since and only with Windows 10 Version 2004/20H2 and also other users are affected.
DAZZLE DVC 100 SOFTWARE UPDATE WINDOWS 10 My guess is, he will advise me a complete system restore of my OS: So I followed his steps and replied that the issue is the same and even attached a proof video into the email. Uninstall Pinnacle Studio for Dazzle including Install Manager using Windows Control Panel > Programs and Features Please perform the below given clean reinstallation step and let me know. Delete the Pinnacle folder respectively under the path below : DAZZLE DVC 100 SOFTWARE UPDATE WINDOWS Note: If you cannot browse above location, you need to enable the option to Show hidden files and folders. You can show hidden files and folders by going to Control Panel >Appearance > Folder Options then View tab.
Run again and choose User Registration and activation data and hit clean. DAZZLE DVC 100 SOFTWARE UPDATE REGISTRATION NOTE: Make sure that "Remove video capture driver entries" option is checked. Now temporarily disable virus protection software then download and re-install Pinnacle Studio for Dazzle(PSD) using the install file given in link below:Īnd kindly make sure the latest graphics driver is installed. Please do not hesitate to contact us with any further questions. DAZZLE DVC 100 SOFTWARE UPDATE WINDOWS 10.DAZZLE DVC 100 SOFTWARE UPDATE REGISTRATION.